Refund policy

Refund Overview

It is always our desire that you are happy with any item purchased from us.  However, from time to time, an item may not meet your expectations.  In these cases, we offer a refund policy.  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return (however, no more than 20 days from when we shipped the item). 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.  If the item was housed in a third-party holder (i.e. PCGS coin holder, etc.) than it must be in the same item in the same holder, undamaged and with no signs of tampering.  If the item was in our holder, it must be in the same holder, be the exact same item and the holder must show no signs of tampering. 

You can always contact us for any return question at info@numisaddicts.com.

THERE ARE NO REFUNDS OF PRODUCTS COMMONLY CONSIDERED TO BE BULLION PRODUCTS.  THERE ARE NO REFUNDS ON ANY MONTHLY MYSTERY LOTS.

Due to the unfortunate reality that many dealers purchase our product and attempt to either re-sell it within the return privilege window or have it upgraded by a third-party grading service, we must include a restocking fee for returns (see below).

Damaged items upon receipt

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Restocking fees

Approved refunds will be assessed a restocking fee as follows:

  1. Third-party certified items - Lesser of 5.0% of the purchase price or $100.00, with a minimum $5.00 restocking fee.
  2. Non-third party certified items (i.e. raw coins, etc.) - Lesser of 10.0% of the purchase price or $100.00, with a minimum $5.00 restocking fee.
  3. Back Room lots - Lesser of 12.5% of the purchase price or $100.00, with a minimum restocking fee of $10.00.

Exceptions / non-returnable items

Certain types of items cannot be returned like mystery lots, "as-is" lots, etc.  Please get in touch if you have questions or concerns about your specific item.  Any lot that is purchased with cash or cash equivalents (as defined in anti-money laundering statutes) cannot be returned and no refund shall be paid out.  Additionally, we are required to file all necessary information with governing authorities when payments exceeding $10,000 (at one time or in aggregate in one calendar year) in cash or cash equivalents (as defined in anti-money laundering statutes) are received by us.  We will not release any product or service to you until the necessary information required to be collected by us and transmitted to governing authorities has been received from you.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Process 

To start a return, you can contact us at info@numisaddicts.com. Please note that returns will need to be sent to the following address: [1935 Commerce Lane, Suite 6, Jupiter, FL 33458].  Items sent back to us without first requesting a return will not be accepted.  All returns must be sent to us in the prescribed carrier method.

After our receipt of the returned item and approval of the refund, you’ll be automatically refunded the applicable refund amount (purchase price less restocking fee) on your original payment method within 10 business days.  We will contact you if your return has not been approved (due to tampering, damage, etc.). Please remember it can take some time for your bank or credit card company to process and post the refund to you. If more than 15 business days have passed since we’ve approved your return, please contact us at info@numisaddicts.com.